Corporate Consulting and Training 

Kildonan’s Enterprise Partnerships team consults and trains corporate, government and community organisations that are looking to improve their systems and processes for dealing with vulnerable customers. 

We work across Australia in banking and finance, essential services, property development, insurance, debt collection and with government regulators.

Our services focus on assisting organisations better identify and understand financial vulnerabilities within their customer base and then using that knowledge to develop and embed appropriate practices. Results include improved customer assessment, sustainable payment arrangements and reduced handling time.

Our unique approach is effective in building organisational understanding of customer vulnerability, as well as staff capacity to respond. It is aimed at increasing company revenue by reducing defaults, call handling time and preventing the need to initiate collections processes.

Our diagnostic reviews identify transformation opportunities for services provided to customers in hardship by:

  • Analysis - Identifying any instances of best practice, areas where improvement could be made and preparedness of the organisation to build capacity to improve customer outcomes;
  • Benchmarking - Benchmarking current hardship policy and practice providing organisations with measures against which change can be assessed over time; and
  • Recommendations - Identifying a suite of strategies suited to business needs that can be used as a directional tool in strategic planning.

Our staff training packages are designed to engage staff with organisational objectives and equip them with the tools to identify and manage vulnerable and hardship customers.

How to Access

We are happy to discuss solutions tailored to your business. To find out more, call 03 9412 5700 or email


Our Programs

Training Packages

Kildonan provides a range of training packages to help organisations better identify and understand their customer's financial vulnerabilities.

Results and Testimonials

Hear from the business we've worked with